Delivery
Individual delivery conditions (B2C)
AlcoolDiscount offers customers the opportunity to reserve their products in physical stores, so that the delivery cost is zero. Orders placed on the site or by phone can be picked up at zero cost from:
AlcoolDiscount Tineretului - Strada Lanariei 93-95 (metro Tineretului), sector 4, phone 0751.139.641, email: tei@alcooldiscount.ro
AlcoolDiscount Tei - 13 Teiul Doamnei Street, sector 2, phone: 0751.139.653, email: tei@alcooldiscount.ro
AlcoolDscount Veteranilor - Cartier Veteranilor, str. Rosia Montana nr. 2, sector 6, Bucuresti, phone 0751.139.622, email: veteranilor@alcooldiscount.ro
Orders can be delivered by courier, with a delivery fee of only 14.99 lei in Bucharest and 14.99 lei in the country, with the following mentions.
1. Price. Delivery of orders is made through Sameday, at a preferential price of only 14.99 lei in Bucharest and 14.99 lei in the country, if they do not exceed a certain weight, depending on the type of product purchased.
2. In case of orders that exceed the weight of 10kg, we reserve the right to deliver them through Pall-Ex, at costs that will be calculated later. After placing the order on the site, customers will be notified of the exact amount for delivery of products. They will have the opportunity to accept or refuse the delivery of the order. They can also change their order by adding new products, or giving up others, so that the shipping cost reaches an amount accepted by customers.
3. The cost of 14.99 lei through Sameday is applied ONLY for orders that do not exceed a certain weight, and the chosen destination is inside the courier network. For placing an order outside the courier area, Sameday charges an additional fee, which will be reflected in the cost of the order given by the customer.
From June 2022 we also have delivery to Easy-Box, with a delivery rate of 14.99 RON. Orders over 200 RON benefit from free delivery, but over 30 kg, free transport is no longer applied, regardless of the value of the order.
4. Delivery time. The delivery of the orders in Bucharest will be done in 24-48 hours from their confirmation, in the working days. However, in some situations caused by third parties, the delivery period may be longer. Delivery of orders in the country will be made within 24-72 hours of their confirmation. In the case of orders that have particularities, with a weight above the normal average, delivery can be made within a reasonable period of time.
5. Exceptions. The delivery time of orders can be longer during promotional periods such as Black Friday, Easter or Christmas, during legal holidays or in other exceptional situations. At the moment, courier companies may find it harder due to increases in the number of orders substantially compared to the usual periods, they cannot deliver due to the weather conditions, the employees are free, etc.
6. Order cancellation:
The customer has the right to cancel the order at any time.
The seller has the right to cancel an order due to a lack of stock or due to a wrong/erroneous price on the website/derisive price (that is, a sale price set unintentionally far below the purchase value of the product).
Delivery terms for legal entities (B2B)
- Minimum order 2000 ron
- Orders over 5000 ron, free shipping
- Orders under 5000 ron, transport 50 ron / order
- Orders are sent by phone to no. 0751.139.660
- Monday-Friday, 7.30-15.30
- Shipping within 24 hours of receiving the order (Monday-Saturday)
- The price is / PACK
- Delivery area - Doraly Complex and the surrounding area up to 50 km (including Bucharest)
Returns
AlcoolDiscount wants all its customers to be satisfied with both the products and the services offered. They can return the ordered products or change them, under the following conditions.
1. The ordered products can be returned within 14 days from their receipt.
2. The return cost is fully borne by the sender (buyer). It can be deducted from the value of the returned product or products.
3. Customers have the opportunity to return only certain products from the order, being able to keep the ones they want.
4. The products can be returned through the same courier company through which they were delivered, or through any other courier company desired by the buyer, at the costs incurred by the respective company. Return by Romanian Post is not accepted.
5. The address to which the returned products will be sent is: AlcoolDiscount Doraly - Bucuresti-Urziceni 31, Doraly Complex, Phone: 0751.139.665, E-mail: doraly@alcooldiscount.ro
6. The products will have to be returned in the condition in which they were received, with the original packaging. If the return conditions are met, customers will receive the value of the returned products in a bank account, communicated by them.
Exchange
Customers who want to return the ordered products and do so under the conditions listed above, have the opportunity to request a full refund or receive other products in return.
If the products received in exchange do not have a value equal to those returned, the buyer will receive or pay, as the case may be, the price difference.